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IT/IM implementations collectively cost organizations up to $6.2 trillion annually, an amount that increases anywhere from 10%-20% each year. Yet many of these ventures fail to meet management expectations.
Why is this?
As a small business marketing manager, I have managed four CRM implementations and, having learned by experience, these are the main reasons they fail and how to avoid them:
Unclear management expectations. It is important to involve management in the decision making process, be realistic about what the system can do, and to clearly communicate the benefits/limitations of the solution you are choosing.
Scope creep. In the implementation process, management may find that the features of the system are limited and may need additional services that were not previously budgeted. This causes the project to drain resources more quickly and increases the chances of failure. When determining the project schedule and allocation of resources, clearly communicate what the system will look like and what functionality it will have to avoid a creep in the scope.
Costly add-ons. Software/system solution providers LOVE add-ons. In many cases, the solution they’ve given you to test drive is not the base model, and to get the bells and whistles you’ve gotten used to, you will have to pay extra for them.
Lack of technical support. Third party systems are more cost effective but often notorious for poor technical support. For over the phone service, you typically have to pay extra to receive a live person within a timely manner. This causes frustration and further budget usage. Prior to deciding on a solution, make sure to test the support during your trial period and ask ahead of time what type of support can be expected once you are a customer.
Lack of user adoption. By not having a formal change management plan and training program, you are setting your employees (as well as the project) up for failure. It is important to clearly communicate the benefits of the new system, train employees how to use it, and have an onsite, dedicated “go-to” person they can call on for help.
In your experience, is there more? What advice can you offer that will help companies choose and implement their solutions wisely?
Posted by Bsomich, filed under Information Development. Date: February 9, 2010, 8:29 am | No Comments »
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MIKE2.0 Tool and Technique Papers
Did you know? We have a number of tool and technique papers that can be used to speed up the implementation process:
Feel free to check them out when you have a moment- we welcome any new additions and recommendations.
Sincerely,
MIKE2.0 Community
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This Week’s Food for Thought:
Forrester Advises CIOs on Business Management
Traditionally, CIOs run their firms’ tech factories and respond to business needs with their solutions. But with BT, organizations directly contract for solutions, configure their own processes in ERP and analytics systems, or employ Web 2.0 technologies like blogs and wikis. Nearly 20 percent of the 600 senior business executives in a Forrester survey self-identified as either entirely responsible or more responsible than IT for choosing vendor-provided solutions and negotiating and managing the relationship. And this number was doubled for fast-paced functions like sales and marketing.
Can Information Governance Succeed?
Debra Logan of Gartner makes some great points in her blog titled “How Can Information Governance Succeed?” Our natural tendency to focus on the short term and personal, versus the long term and societal is often the downfall of community and group ventures. We simply forget the importance of handing off the torch before exiting the race. Have you seen any recent successes in Information Governance that can speak to the contrary? What, in your experience, was the piece that kept it together?
Read complete post.
The Information Management (IM) space is quite hot these days. There are multiple tools coming into the market to put the power of knowledge in the hands of business users. These are also coming to the aid of IT Teams, in reducing their workloads, and enabling them to focus more on the data and information governance aspects. But quite often we lose track of the important principles that we need to follow. Albeit these are not quite difficult to follow, but are essential. .
Read complete post.
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Posted by Bsomich, filed under Information Development. Date: February 7, 2010, 3:19 am | No Comments »
Debra Logan of Gartner makes some great points in her blog titled “How Can Information Governance Succeed?” Our natural tendency to focus on the short term and personal, versus the long term and societal is often the downfall of community and group ventures. We simply forget the importance of handing off the torch before exiting the race.
Have you seen any recent successes in Information Governance that can speak to the contrary? What, in your experience, was the piece that kept it together?
Posted by Bsomich, filed under Information Development. Date: February 4, 2010, 4:15 am | 2 Comments »

Olga Maydanchik
Olga Maydanchik is an experienced consultant and practitioner in the field of data quality. Olga was involved in more than 20 large-scale data conversion, consolidation, and cleansing projects. Her clients include such household names as Kimberly-Clark, Sprint, and Verizon. Prior to starting Data Quality Group, Olga was a senior partner at Arkidata Corp. She holds MS degrees from Moscow State University and Wayne State University.
Posted by Bsomich, filed under Information Development. Date: February 3, 2010, 3:23 am | No Comments »
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Business Solution Offerings
MIKE2.0 Business Solutions provide recommendations for solving a number of business problems for which information management is critical to success.
MIKE2.0 solutions include:
Feel free to check them out when you have a moment- your comments are much appreciated!
Sincerely,
MIKE2.0 Community
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This Week’s Food for Thought:
Forrester Report: Agile Development Becoming Mainstream
Forrester Research has announced the findings of a recent study showing that enterprises are rapidly moving to adopt Agile development methodologies to the point where 45% (nearly half) of the developers surveyed said they use Agile practices.
Data Quality in the Supply Chain
Investing in getting the data ‘right first time’ is by far the best way to avoid problems down the line. We see similar issues with organizations who have developed sophisticated data collection processes to militate against entering garbage into their enterprise applications. As the organization grows the data collection processes are being stretched beyond their capability to cope with the changing environment were responsibility for creating data is dispersed across the company and externally to trading partners.
Read complete post.
If you’re looking for overnight success, forget about social media. Snake oil salesman who tell you it’s easy (or it’s like magic) are NOT telling you the truth. Social media success, like everything else in life, requires hard work — thoughtfully and consistently done. A recent Mashable piece, 3 Things You Need to Know About Social Media Strategy, makes this clear with the following advice.
Read complete post.
In spite of increasing buzz about pervasive BI or about generalizing BI insights — that BI makes the difference in an increasing number of decisions — BI penetration still lags. Industry professionals seem no closer to licking the long-standing user-adoption problem. If anything, and in spite of the best-laid go-to-market efforts of the big BI suite players, user adoption has actually regressed.
Read complete post.
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Posted by Bsomich, filed under Information Development. Date: January 30, 2010, 4:14 am | 1 Comment »
All information, content, documents, etc have implicit and explicit context and metadata associated with them, therefore they you might say they are structured to a certain extent. So is there even such a thing as unstructured content?
Posted by Bsomich, filed under Information Development. Date: January 29, 2010, 4:04 am | 8 Comments »
Steve is the Chief Strategy Officer for Datanomic. Steve has more than 20 years IT experience, 14 of which have been gained specifically in data quality management. During his career, Steve has improved data quality for organizations including BT, Thomas Cook, Credit Suisse, Norwich Union and the Inland Revenue. Steve has also held a number of senior IT roles including manager of products and services at data management specialist Kognitio and Managing Director of Tranato, a specialist data quality consultancy acquired by Datanomic in 2006.
Steve is a Charter Member of the International Association of Information and Data Quality (IAIDQ – www.iaidq.org) and Secretary of its UK Community of Practice.
Connect with Steve.
Posted by Bsomich, filed under Information Development. Date: January 26, 2010, 7:06 am | No Comments »
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A Comprehensive Approach to Information Governance
MIKE’s Information Governance Solution Offering provides a comprehensive approach to improving Information Governance by a method for moving to an improved competency in how information is managed across the organization. This includes staff skill sets, policies, procedures and processes, organizational structures and technology. This solution offering is also a foundational aspect of the MIKE2.0 Methodology.

Feel free to check it out when you have a moment- your comments are much appreciated!
Sincerely,
MIKE2.0 Community
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This Week’s Food for Thought:
Creating a Culture of Speedy and Efficient Decision Making
A report out in December from the Economist Intelligence Unit says, “Only 3% of [C-suite executives] describe their companies as ‘experts’ in using business data to drive better decisions, and only 27% agree that their company makes better, faster business decisions than their main competitors.”
The survey included 208 respondents, 21% of whom were CEOs, presidents or managing directors, 45% held other C-level titles, and 23% were senior vicepresidents, vice-presidents or directors. Read complete post.
Achieving Measurable Value from the Online Community.
As employees today have increasingly free reign to connect and share data online, the amount of untapped organizational knowledge grows in proportion. The very nature of online communities allow us to create personas that enable us to say whatever we want, whenever we want, and to whomever we chose. As our virtual freedom increases, it becomes more and more difficult to identify and make use of concrete, usable information that can help the business in a tangible, measurable way.
Read complete post.
In this great article on BeyeNetwork, Rick van der Lans looks at Operational (or real-time) Business Intelligence. This is a long read but well worth your time as Rick provides definitions, addresses approaches, references survey materials, and looks at problems, concerns and opportunities for Operational Business Intelligence.
What’s your take. Do you understand Operations Business Intelligence? Do you need it? Is it on the radar as an actionable item for 2010 or a nice to have?
Read complete post.
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Posted by Bsomich, filed under Information Development. Date: January 23, 2010, 1:57 am | No Comments »
As employees today have increasingly free reign to connect and share data online, the amount of untapped organizational knowledge grows in proportion. The very nature of online communities allow us to create personas that enable us to say whatever we want, whenever we want, and to whomever we chose. As our virtual freedom increases, it becomes more and more difficult to identify and make use of concrete, usable information that can help the business in a tangible, measurable way.
According to Oliver Marks, Enterprise2.0 strategist and consultant, business collaboration should be about “facilitating communication, streamlining processes and providing valuable contextual information to coworkers, against which business value can be measured as increased efficiency and awareness.”
To achieve this end, it is necessary for IM professionals and online community managers to create an environment that promotes the exchange of information with a defined and measurable objective in mind. Much like offline collaboration, the members of the online community must be working towards a common goal and have a framework in place to start from.
MIKE2.0 (www.openmethodology.org) has a solid, open source framework that many enterprise experts could learn from. The community itself offers not only the traditional benefits of profile building, networking, blog posting and bookmarking, but a common goal and methodology for reaching it.
Have you seen other online communities employing the open methodology strategy? What advice could you give community managers to improve upon and help create business value from their community?
Posted by Bsomich, filed under Information Development. Date: January 20, 2010, 10:41 pm | 1 Comment »

John Platten
John Platten is the CEO and Principal Consultant of Vivamex Limited a data quality, data migration, data warehousing and data management consultancy. John has worked in IT for over 20 years and began building data warehouses around 1995 when the concept was relatively new.
His clients have included T-Mobile, GlaxoSmithkline, BP, and Shell where he has led data quality, data warehouse and ERP migrations into SAP projects.
Posted by Bsomich, filed under Information Development. Date: January 19, 2010, 9:20 am | No Comments »
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