Open Framework, Information Management Strategy & Collaborative Governance | Data & Social Methodology - MIKE2.0 Methodology
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Archive for the ‘MIKE2.0’ Category

by: Bsomich
17  Oct  2013

To create or participate? That is the question.

When it comes to building an online community, there’s no shortage of platforms to choose from. We all know them and (most of us) already have them:

Facebook pages
G+ pages
LinkedIn groups
Ning groups

The rise of free digital media has removed almost every barrier to entry for people to build the right stage for their content. The tools are there and the effort is minimal. A few clicks, a name, a logo and its done, right?

I often wonder though, are we too focused on building our own communities and not enough on participating in others? While the creation of a Facebook, G+, Twitter, LinkedIn, and all the other “must have” network profiles is relatively easy, the building and maintenance portion of the program surely is not. It can take months to build an audience from scratch and many of us don’t have that luxury of time. When the message is ready, wouldn’t you rather share it in a room with people already in it?

Sure, there are definite long-term benefits of creating your own community. Content moderation control, for instance. Controlling the dialogue. The guarantee of always being heard. I don’t advocate we step away from building these communities from scratch, but when time and resources are of the essence, why not focus more on the communities in your niche that already exist?

MIKE2.0 has a robust open source platform for data and information management professionals to gather and share best practices, experiences and seek advice on a number of topics that advocate better enterprise information management. We have a forum, a wiki, a blog, and a community of data experts to help answer your toughest data related questions. With currently 867 wiki articles and thousands of people signed-up to contribute their knowledge and experience, why not join the conversation?

When time and resources are limited, my take-home advice is don’t waste them building a community you can’t sustain. Spend your time reaching people who are already sitting in the room waiting to hear what you have to say. If you’re a data pro, then MIKE2.0 is your place.

Category: MIKE2.0, Open Source, Web2.0
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by: Wmcknight
05  May  2012

Hype, Henry and Ginger

The house was quiet before Henry (foreground) arrived. Ginger (background) would rarely bark. Now, when Henry hears something even the slightest bit unfamiliar, he will utter a soft grrrrr. Ginger then follows with a louder grrrrrrrrrr. Then, Henry barks softly. Then, Ginger barks. Within a matter of 5 seconds, they’re both going ballistic.

Now, I can handle it and I will go Dog Whisperer on them, but I was thinking that this is how frenzies get created in all walks of life. Including information management. Analysts, bloggers, vendors and the media alike don’t want to get left behind so the ante continually gets upped. Does big data affect your life? The 2-word phrase has almost lost its meaning with so many vendors claiming it for so many different things.

I like MIKE and one of the reasons is that it’s written by practitioners. You don’t see a lot of “survey says” here. You see a lot of 1-1 experiences being shared. You can determine the hype level better that way.

Now, excuse me while I see what the fuss is about in the other room. Probably nothing.

Category: Information Management, MIKE2.0
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by: Robert.hillard
31  Jan  2012

Introduction to MIKE2.0 podcast for the InfoGov Community

Steven Adler, who leads the InfoGov Community initiative, invited me to record a podcast to introduce MIKE2.0 for their members (of which many are also users and contributors to MIKE2.0).  I thought that MIKE2.0 readers might also enjoy the podcast which provides a first principles introduction to this site.

Introduction to MIKE2

Category: MIKE2.0
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by: Bsomich
14  Sep  2011

Community Feedback Request: What topics could we expand on?

We’re working hard to enhance and facilitate IM knowledge sharing within the MIKE2.0 community and want to ensure the best experience for our members.

What content areas or topics do you feel we could expand on?

To take the survey, please visit or share a comment below.

Category: MIKE2.0

by: Robert.hillard
24  Jun  2011

The “four layer” model applied to unstructured content

In my book, Information-Driven Business, I introduce a four layer model for information.  You can also read more about this model in the MIKE2.0 article: Four Layers of Information.

The four layer model provides a way of describing information in every organisation.  The model explains how information is consumed (layer 1: metrics), navigated (layer 2: dimensional), held (layer 3: atomic) and created (layer 4: operational).  Using this model helps to organisation to understand where it is overly dependent on staff or customer knowledge to manage information at any of these layers (such as summarising to report, or slicing-up in spreadsheets to answer questions).

Some people have commented that the descriptions I use in the book, and are used in the MIKE2.0 article, are geared towards structured data.  To help readers understand how the model equally applies to both structured and unstructured data, the following definitions of each layer may help

Layer 1: Metrics
For information to be used for management decision making, it ultimately needs to be summarised into a score or metrics against which “good” or “bad” can be defined.  This is the same regardless of whether we are talking about structured data or summarising a collection of unstructured content.  The metric for documents could be as simple as a count (for example, the number of policies) or a combination of factors such as the number of processes covered by a particular type of policy.

Layer 2: Dimensional or Navigational
While formally described as the dimensional layer, it is perhaps better described as the way that the organisation can be navigated.  At this layer we are talking about structuring the content in way that we can find in a systematic way (via a taxonomy).  It is from here that metrics, such as a count of policies, can be derived.  It is also from here that we go to find content in its general form (“get me all procedures associated with disaster recovery”).  For instance, in this layer policies can be cross referenced against each other.

Layer 3: Normalised or Atomic
In the unstructured sense it is better to use the term “atomic” for this layer which contains the content in its original form reference by the event that created it rather than a business taxonomy.  This layer is often handled badly in organisations but can be as simple as recording the time, author and organisational hierarchy.  It can also be aligned to business processes.  For instance, in this layer, policies and procedures should be fully formed but only associated with the scope that they are covering.

Layer 4: Operational
The fourth layer is the front line and refers to the situation and technology context in which the content is created or updated.  Examples include: social media, documents on network drives and email within the inbox of the conversation participants.  For instance, in this layer, policies are created (maybe in many parts) but have no context.

Category: Enterprise Content Management, Information Management, Information Strategy, MIKE2.0
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by: Andreas.rindler
12  May  2011

Challenges creating MIKE2.0

Creating and constantly improving MIKE2.0 came with and still provides many challenges.

To develop an overarching framework of lessons learned, templates, guides, best practices, tools, models etc. from hundreds of projects was an incredible amount of work, mostly done by Sean McClowry and Rob Hillard, who are the creators of the methodology. Many late nights and long weekends in addition to their day jobs got MIKE2 to the starting line when it was recognized across BearingPoint as a major global asset.

Convincing the BearingPoint leadership (and legal) team that donating this valuable intellectual property to the open source community was a year-long effort which finally led to the release of the content under the Creative Commons Attribution License which allowed for public re-use and contributions, while still attributing the immense effort made by many to the individual who deserve it most.

Resolving the challenges around building a collaborative framework and collaboration platform that allowed for sharing, integrating, re-using and aggregating new content between the public and the many private elements of MIKE2.0 was no minor task. It was again Sean McClowry, this time with help from Andreas Rindler, to develop the Integrated Content Repository and omCollab, the Enterprise 2.0 collaboration platform that powers the MIKE2.0 website.

This big initial effort was only worth it, when in 2009 MIKE2.0 was finally put on a clear, safe (legally and financially) and independent footing with the founding of the MGA. Sven Mueller (on behalf of BearingPoint) and Rob Hillard (on behalf of Deloitte) supported again by Sean and Andreas secured the funding and legal support to make this happen.

The ongoing challenge for MIKE2.0 remains the constant tendering to its community of contributors, keeping the momentum & buzz going, which is only possible by the dedication and enthusiasm by Brenda Somich who has been the community manager for MIKE2.0 since 2009. Equally important, Kevin Wang has been the technical manager for the website and the technology, keeping the lights on and the website up and running.

Awards and recent news

MIKE2.0 has been recognized by the information management profession in many ways.

  • In Groundswell: Winning in a world transformed by social technologies, authors Charlene Li and Josh Bernoff present a case study on MIKE2.0
  • AIIM, the Association for Image and Information Management, has incorporated key elements of MIKE2.0 in its training curriculum
  • The MDM Institute, under leadership by Aaron Zornes, listed MIKE2.0’s information governance approach in the top tier of all “Data Governance for Master Data Management” approaches
  • IDC recognized MIKE2.0 as a “a clever, differentiated strategy”
  • Most recently, Rob Hillard and Andreas Rindler appeared on the BBC Radio 4 programme In Business with Peter Day to discuss Infomania and the value of information, with several ideas based on MIKE2.0


Note: This content was part of a guest contribution to “MIKE2.0 Open Framework Is An Intelligent Approach For Overcoming Information Management Challenges” at


Category: MIKE2.0

by: Robert.hillard
26  Feb  2011

Facebook as a way of sharing information with your customers

It’s been a lucrative decade for consultants in information management with new work being as easy to win as saying the word “compliance”.  Executives are more than willing to sign-up new consulting engagements based the need to meet their compliance and regulatory requirements.  The trouble is, this type of information management engagement breeds a defensive rather than a confident enterprise.

A defensive organization believes that data needs to be locked-down, that risks need to be taken out and the analysis resulting from any dataset should be predictable.  Of course, any regular reader of this blog would know that we view data contained in large enterprises as complex and displaying all of the attributes of chaos mathematics which means any attempt to remove surprises from data is a fruitless endeavour.

A confident organization, on the other hand, recognizes that data is complex and chaotic but seeks to gain benefit from that complexity.  Rather than be afraid of randomness, they use the techniques of MIKE2.0 to identify the risks and then focus on monitoring and measuring.  In general, I observe a strong correlation between the confident enterprise and the adoption of Web 2.0 techniques and principles.  The confident organization believes that there is more value in collaboration and is willing to sponsor individual innovation.

A good example of why this is so important can be seen in social networking sites such as Facebook.  With the rapid growth in their use by a new generation of consumers, service providers ranging from telecommunication and financial services right through to government, need to come to grips with both the technology and the cultural drivers behind them.  Consumers are becoming more confident in sharing quite detailed information about themselves in a way that they expect others to pick-up.  Increasingly it will make no sense for providers to ask individuals to provide data about their relationships, locale or other details when those are already available in the public web.

In fact, one of the reasons why Facebook is so powerful is its ability to interface into custom applications.  Imagine the impact if you wanted to sell these consumers a new financial or telecommunications product and you made it possible to apply online from within Facebook!  More importantly, you can give the individual a sense of control by allowing them to privately share critical information with you and then maintain it in a form with which they are comfortable – perhaps for a multitude of providers.

Obviously there are challenges in this type of initiative, but good use of data measurement, reconciliation and parsing approaches allow it to be done.  The question is whether your enterprise has even considered whether it’s worth doing?  You can bet it won’t be long before your competitors do!

Category: Information Strategy, MIKE2.0
1 Comment »

by: Mkbergman
19  Jul  2010

‘Pay as You Benefit’

A Natural Synergy Between MIKE2.0 and the Semantic Enterprise

A recent post, “Pay as You Benefit‘: A New Enterprise IT Strategy,” describes an incremental approach to new information development activities premised on low-risk, affordable deployment chunks. The strategy is based on MIKE2.0′s Semantic Enterprise composite solution offering, and is a natural expression of MIKE2.0′s incremental deployment methodology. The strategy is especially well suited to the areas of information and knowledge management and information integration.

The pivotal difference in the ‘Pay as You Benefit‘ strategy is a shift from a closed world to an open world approach. Not only does this shift negate past IT hurdles of completeness and comprehensiveness — which have raised the stakes for IT initiatives for decades and are arguably a root cause of many failed projects — but it also is more suitable for enterprises needing to integrate outside information. Open world approaches can also comfortably embrace closed world ones, while the inverse is not true.

See further the full posting on the AI3:::Adaptive Information blog, a new addition to this site’s blogroll.

Tags: ,
Category: Information Strategy, MIKE2.0
1 Comment »

by: Bsomich
12  Jun  2010

Weekly IM Update.


Join MIKE2.0 at SemTech 2010 

There will be a face-to-face session on MIKE2.0 and its semantic enterprise offering at the upcoming Semantic Technology Conference 2010. This F2F session on MIKE2.0 will be at 4:45 PM – 5:45 PM on Thurs, June 24. The conference, which expects 1200 attendees or so, is in its sixth year and is being held at at the Hilton Union Square in downtown San Francisco on June 21-25, 2010.

I will be leading the session and offering a few introductory remarks and slides. After that, we are hoping for a lively discussion and Q&A session on MIKE2.0 and its applicability to information development projects. While the emphasis will be on the semantic enterprise, given the broad usefulness of MIKE2.0, all topics will be fair game!

If any MIKE2.0 aficionados or practitioners are in the area, please attend and contribute. And, if you just simply want to learn more and meet others using the methodology, please drop by and join in the discussion.

Hope to see you there!


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Did You Know?
All content on MIKE2.0 and any contributions you make are published under the Creative Commons license. This allows you free re-use of our content as long as you add a brief reference back to us.

This Week’s Food for Thought:

Are We Seeing the Death of the Freemium Model?

This past April, popular social networking site Ning announced that it would no longer be able to offer its services for free. In an e-mail to his 40-percent-reduced employees, Ning CEO Jason Rosenthal wrote:

Our premium Ning networks like Friends or Enemies, Linkin Park, Shred or Die, Pickens Plan, and tens of thousands of others … drive 75 percent of our monthly U.S. traffic, and those network creators need and will pay for many more services and features from us.”

It shouldn’t be surprising that Rosenthal’s tone was rife with hope. But what if some or even most of Ning’s networks do not opt to pay for previously free services? I personally have been sent emails from soon-to-be-former Ning networks about their plans to move to a different platform rather than pony up..

Read the complete post.

Tips for Utilizing Customer Experience Data 

Customer knowledge and experience data can provide a multitude of business intelligence for companies to make better business decisions, yet it is often an untapped resource due to the complexities of data management and budget restrictions.  Yet especially in tough economic times, it is crucial to have the ability to not only listen to our customer’s needs but respond to them quickly. 

Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems, provides a few suggestions to make the most out of your untapped customer data…

Read complete post. What’s Driving Enterprise Semantic Investments?  

As Web 2.0 applications like price comparison sites, travel planner sites, mashups become more commonplace, consumers are becoming used to and expecting features of the semantic web in their everyday lives – albeit without realizing their presence.

These sites exist because of the interweaving of existing technologies – federated search or content surfacing engines and structured data and/or metadata over unstructured content.

Read complete post.


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Category: MIKE2.0
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by: Mkbergman
27  May  2010

MIKE2.0 F2F at SemTech 2010

SemTech 2010There will be a face-to-face session on MIKE2.0 and its semantic enterprise offering at the upcoming Semantic Technology Conference 2010. This F2F session on MIKE2.0 will be at 4:45 PM – 5:45 PM on Thurs, June 24. The conference, which expects 1200 attendees or so, is in its sixth year and is being held at at the Hilton Union Square in downtown San Francisco on June 21-25, 2010.

I will be leading the session and offering a few introductory remarks and slides. After that, we are hoping for a lively discussion and Q&A session on MIKE2.0 and its applicability to information development projects. While the emphasis will be on the semantic enterprise, given the broad usefulness of MIKE2.0, all topics will be fair game!

If any MIKE2.0 aficionados or practitioners are in the area, please attend and contribute. And, if you just simply want to learn more and meet others using the methodology, please drop by and join in the discussion.

Hope to see you there!

Tags: ,
Category: MIKE2.0, Semantic Web

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