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In order to increase revenues and decrease impairments, organisations that aim to be leaders in Consumer Lending want to make fast, reliable, integrated and consistent decisions. For unsecured loans they want these to be automated as much as possible. For secured loans such as home loans, organisations are also looking to automate decisioning, although their first priority is to improve the efficiency of their manual processes and minimise errors related to data re-keying. They are also looking to integrate the business and ensure they are making fact-based decisions on their data.
This means that organisations are aiming to have marketing and fraud more closely integrated with their credit decisioning processes. Beyond doing things better (new capabilities, higher quality) and faster, they also want to do things more cheaply. Therefore, improving operational efficiency is a major goal of most organisations. The key to all of this is better management of information.
