Open Framework, Information Management Strategy & Collaborative Governance | Data & Social Methodology - MIKE2.0 Methodology
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Current-State Information Delivery Assessment Deliverable Template

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This article is a stub. It is currently undergoing major changes as it is in the very early stages of development and is only a placeholder. Please help improve MIKE2.0 by adding to this article.
This deliverable template is used to describe a sample of the MIKE2.0 Methodology (typically at a task level). More templates are now being added to MIKE2.0 as this has been a frequently requested aspect of the methodology. Contributors are strongly encouraged to assist in this effort.
Deliverable templates are illustrative as opposed to fully representative. Please help add examples to this template that are representative of the proposed output.

The Information Delivery assessment is an evaluation of the quality of a company’s information delivery processes, infrastructure, and source systems, and is based on an understanding of the information needs of the user community.

Is there a preferred MIKE2.0 method for identifying and understanding what the information needs of the user community is? If not, I would suggest building something around the notion of the "Conceptual Information Inventory" that was part of the Information Inventory approach put forward by the OIT (Office of Information Technology, New South Wales, Australia). The OIT put forward a number of methods for implementing Information Systems with an emphasis on Records Management Systems. Also, a Level 0 IDEF1 context model could be used to identify and record information needs? Or is the idea that MIKE is silent on the specifics here so practitioners can use their preferred method?

This assessment will illustrate where the organisation is at the current-state and can show gaps in the organisation’s information delivery effectiveness.

Some specific areas of focus to be considered in developing an assessment may include:

  • People involved in the information lifecycle
  • Speed and timing of information delivery
  • Opportunities for improvement in data quality
  • Redundant processing and storage
  • Vulnerabilities in processing and storage
  • Economic opportunities for improvement
  • Security-related opportunities for improvement

Examples of different types of information are:

  • Customer information (e.g. demographics, sales)
  • Internal business processes (controls, audit data)
  • HR data (labor, compensation, training, etc.)
  • Financial performance
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