From MIKE2 Methodology
Operations and Monitoring of the environment is included at this layer. All software and hardware needed to operate and manage the technology are included. Management software includes the product necessary to manage the complete SDLC process such as configuration management, defect management, deployment and testing tools.
The management of the Enterprise Information Management environment is becoming more difficult as data volumes increase and BusinessTime information systems are increasingly used to make strategic business decisions. Taking complexity out of the implementation through standards and reusability is critical for making operations and management a less complex task. Technology operations can also be linked to the business process performance to provide further visibility to the environment.