Open Framework, Information Management Strategy & Collaborative Governance | Data & Social Methodology - MIKE2.0 Methodology
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Role Definitions

From MIKE2.0 Methodology

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Role Definitions for MIKE2.0 relate to the key individuals that are used to deliver Information Development initiatives. The presence of individuals in these key roles is one of the factors in determining an organisation's Information Maturity levels.

MIKE2.0 provides a recommended set of responsibilities, capabilities and behaviors for each role. These recommendations can be used for staffing an organisation or a specific project, or for rating individual in existing roles.



Responsibilities define what an individual will be held accountable for in their role. Responsibilities are the primary definition of the role an individual will perform within an organisation.

  • Commercial Responsibilities define how their role relates to the overall financial performance of the organisation
  • Relationship Management Responsibilities define who they are to work most closely with, how they should interact with one another and how the individual should act to keep these relationships positive
  • Technical Accountabilities relate to what they are responsible for from a technical perspective
  • Capability Development Responsibilities provide what the individual is responsible for growing in terms of their own skill development as well as in the individuals around them


Capabilities are the skills an individual must have to be able to do their job well. When determining which candidate should fill a role, they provide the key set of criteria.

  • Knowledge refers to an individual’s overall experience with relevant scenarios to fulfill the role
  • Technology Skills refer to specific areas of experience with a product or area of work (e.g. information architecture)
  • Management Skills refer to an individual’s ability to lead a team, work to timelines and communicate to their leadership team
  • Work Experience refers to a specific level of experience in a business environment


Behaviors are how an individual should act in their role. Independent of their core skill set and their areas of accountability, behaviors are some of the key intangible characteristics on which individuals should also be measured.

  • Leadership is the ability of an individual to guide the group in the right direction and towards a common goal
  • Teamwork is how well an individual can foster a collaborative and productive work environment
  • Service Focus is the level of dedication an individual shows to the organisation – their ability to “go the extra mile”

Key Working Relationships

Key Working Relationships defines where the individual sits within the organisation model: whom they report to, their reports and their peers.

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