Strategic Critical Success Factors Deliverable Template

From MIKE2 Methodology

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This deliverable template is used to describe a sample of the MIKE2.0 Methodology (typically at a task level). More templates are now being added to MIKE2.0 as this has been a frequently requested aspect of the methodology. Contributors are strongly encouraged to assist in this effort.

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Critical Success Factors (CSF) are Business Issues or Opportunities that impact an organisation’s ability to grow or sustain their business model, market advantage, revenue, profit. For each CSF there must be at least one KPI and a Strategic Target for which success is measured. Examples would include:

• Reduce Operational Employee Headcount
• Increase Product Up-sell
• Improve Customer Service
• Improve Cost Efficiency

Examples

Listed below is an example of Critical Success Factors:

Example of a list of Critical Success Factors for a Business

List of Critical Success Factors (CSF):

• Money: Positive cash flow, revenue growth, and profit margins.
• Business future: Acquiring new customers and/or distributors.
• Customer satisfaction: How happy are they?
• Quality: How good is your product and service?
• Product or service development: What's new that will increase business with existing customers and attract new ones?
• Intellectual capital: Increasing what you know that's profitable.
• Strategic relationships: New sources of business, products and outside revenue.
• Sustainability: Your ability to keep it all going.